When I click install update, the program turns OFF

When I click install update, the program turns off

Steps to reproduce issue:

  1. Step 1
  2. Step 2
  3. Step 3

Topaz Photo AI [v1.x.x] on [Windows/Mac]

That isn’t a bug as the install needs to close the application to apply updates. You cannot update open programs.

1 Like

Let’s try updating you to the most recent version release outside of the in-app update to see if this resolves the issue.

Please make sure you’ve also turned off any firewall, VPN, or proxy that may be on your computer. These are known to block the installation. Also, make sure there are no settings or configurations in your OS system that could interfere.

Try using the appropriate OS system link to update:

If you are still experiencing problems, please reach out to us at the following link:

Topaz Labs | Support Page