As a Wall Mural photographer I am nearly always working with very large files. For example I currently have a 1.45 Gigapixel 28,887 x 51,355 pixels file loaded in Photoshop. This is a stitched image from PTGui, NOT an image enlarged with Topaz Gigapixel AI. I am getting an error message when I attempt to launch Topaz Photo AI from Photoshop.
Steps to reproduce issue:
Image is loaded into Photoshop
When I select Filter > Topaz Labs > Topaz Photo AI (or Topaz Sharpen AI) I get an error message
Error message is “Topaz Photo AI cannot Proceed – Error C++ Exception, please report this error to Topaz Labs.”
Note: I can not reproduce this with the standalone versions because the standalone versions will not load a .psb file format.
Computer is an Intel(R) Core™ i7-6800K CPU @ 3.40GHz 3.40 GHzwith 128GB of Ram, EVGA GTX-970 GPU running with dual 4K monitors. I have Photoshop set to use a 1TB SSD as its primary scratch disc.
Please note that I am not talking about Gigapixel AI. The question was specifically about Topaz Photo AI which I am attempting to use the Sharpen feature by launching Topaz Photo AI from within Photoshop. I am not attempting to use the Upscale function at all. The image I am attempting to work with is a large stitched image measuring 28,887 x 51,355 pixels.
If I invoke the older Topaz Sharpen AI Version 4.1.0 I can open a file that measures 14,400 x 57,634 pixels. However, if I attempt to load the larger image measuring 28,887 x 51,355 pixels it gives me the Error C++ Exception" error. So the 32,000 pixels on the longest edge doesn’t seem to be the issue. More something to do with some file size limitation.
If I attempt to invoke Topaz Photo AI with either of the above files it locks up Photoshop and I have to shut down Photoshop using Task Manager’s End Task function.
Also, images the size I am working with can not be saved as TIFF files because the exceed the 4.00G limit for the file data in TIFF format…
As I stated, the 32,000 pixels on the longest edge is not a limitation because both images are far greater than 32,000 on the long side.
The one that will open with Topaz Sharpen AI Version 4.1.0 is 810 megapixels, 57,634 pixels on the long side. (However Topaz Photo AI chokes on this file.)
The other file is 1,452 megapixels. (Both Topaz Sharpen AI Version 4.1.0 and Topaz Photo AI choke on this file.)
Both are too large to save as a TIFF file.
So am I to conclude that the Topaz suites have a file size limitation somewhere between 810 megapixels and 1,452 megapixels?
I guess it is too much to expect that the Topaz suite can handle as large a file as Photoshop? (I can see it being an issue if one was trying to upsize an image. But as I have stated, I am not doing that. I am only trying to use the Sharpen function.)
Approximately 98% of the photos I shoot and edit are stitched images that are at least 1,000 megapixels or larger.
So am I to assume that any image that exceeds the 4.00G limit for TIFF file format is not going to work with the Topaz suites?