Welcome to Bugs & Issues 👋

Topaz Gigapixel AI Bugs and Issues
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This is where you can discuss any bugs and issues you encounter while using Gigapixel.

What you’ll find here:

  • Comments on unresolved or emerging issues from the community
  • Known issues our team is aware of and investigating
  • Workarounds or troubleshooting steps where available

Please search this category before posting to see if your issue has already been reported. Duplicate posts will be merged or removed to keep threads organized. If you’re experiencing the same problem as an existing report, comment on that post to let us know. This helps us understand how widespread the issue is and prioritize accordingly.

Helps us investigate issues by opening a support ticket. Write to help@topazlabs.com sharing details of the behavior you encountered, the steps to reproduce the issue, and info about your system.

Thanks for helping us improve Gigapixel by sharing your experiences!

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Further resources to consider

Often issues can be avoided by verifying compatibility with your computer:
Review the System Requirements for Gigapixel to ensure compatibility

Issues can be avoided by familiarizing yourself with features and functions:
Check out our Getting Started article and User Guide for an app overview

There are some steps you can take before reporting to eliminate common problems:
Consider basic Troubleshooting measures to isolate the cause of issues

If you do create a support ticket, we’ll likely ask for details about your machine:
Whether Mac or Windows, get familiar with sharing your system profile