Weird UI Offset in 3.2.1

Topaz Photo AI Bugs and Issues
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I’m having a weird issue with the entire UI (menus, buttons, etc.) being offset in version 3.2.1. Everything is lower on screen. You can see by my screenshot, that when maximized, there is a gap at the top of the window. When I go to click on anything, I have to click ABOVE the menu or button to actually hit it.

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Please send me your system profile information so I can check if your computer hardware is up to date.

You can securely submit your files(s) to my Dropbox using the link below.

Please be sure to send me a note here to let me know you sent something.

3

Thanks for your reply, John. I have followed your video and uploaded the DXDiag text file. I also uploaded a screen snip that shows there appears to be an invisible, extra bar above the file menu that is bumping the entire window down.

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I would also like for you to try updating the GPU driver to ensure that you are on the latest updated driver for your card. You can do this by following the steps below:

  • Open your Device Manager

  • Go to Display adapters and double-click on your GPU. Then go to the Driver tab and Update the driver.

After you have done this we have had a few users report the following troubleshooting steps have resolved this problem you are reporting with the display:

I will note that the machine information you sent over indicates that you only have about 1 GB of VRAM which would mean this machine does not meet our Minimum System Requirements, which is 6GB of VRAM.

It is recommended that v3.0.4 or v2.4.2 be used, which may give you a more stable application for this machine. You can use the following links to download these installers for your review:

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