Can’t open files for processing, after installing the latest update.
.
Hi @hudson53hornet, are you seeing an error when this happens? If so, please send us a screenshot of the error. Also, please send us your Log files the next time this error occurs along with your computer’s system profile.
This is a known issue with the latest version of the app that our developers are currently working on patching. For now, you can follow these steps to restore app functionality:
- Uninstall Topaz Video AI
- Delete the app’s .plist files - How To Delete Your Plist Files
- Reboot your Mac
- Reinstall
There is no error code displayed.
I open the app, the Opening page is displayed, I click on browse, the Mac finder page is displayed, I select a video file and click on select. The finder page disappears, and the screen returns to the blank opening page.
John
Did @tony.topazlabs’s steps above help out or is the same thing occurring after performing those steps?
This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.
