Videos do not open, Strange behaviour at whole Software

Topaz Video AI Bugs and Issues
1

[If you are posting a new bug, please include the following]

  1. The bug / behavior you have encountered

Videos/Import are not opened correctly, Output-Menus are strange. Whole Software is laggy, do not respond correctly or at all. V3.3.0 worked perfectly fine

  1. Your system profile

Win10 / 8GB RAM / Intel 4790K / RTX3060 12GB

  1. Your log files (Help > Logging > Get Logs for Support)

  2. Any screenshots as necessary

[Please be sure to have searched for your bug before posting. Duplicate posts will be removed.]

3

Hello,

Could I take a look at the app’s log files to see what is causing the error in Video AI?

To gather logs, please select Help > Logging and make sure that there is a check mark next to File Logging. Next, recreate the issue and then return to the Help menu and select > Get Logs for Support and attach the zip file to your reply.

5

Solution:
The behaviour was because of the “preset-problem” I had a custom preset configured as the default.
Had to delete it, and configure it new. Then saved as preset and default again.

That helped