Video import error in ver. 4.0.8

[If you are posting a new bug, please include the following]

import failed h.264 fed video that taked in 2020.12

my system is Mac Studio M1 Ultra 64G

  1. The bug / behavior you have encountered
  2. Your system profile
  3. Your log files (Help > Logging > Get Logs for Support)
  4. Any screenshots as necessary

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logsForSupport.zip (35.0 KB)

Hello, was your problem solved?

Try rewrapping the video in a standard H264 mov file instead of a HEVC file.

The program gives an error in all renderings. I have already installed the program several times.
It only started giving errors after I updated to version 4.1.2
Can anybody help me? I need to deliver work>

Topaz Video AI v4.1.2

AMD Ryzen 5 5600/16GB RAM/GTX 1650

logsForSupport.zip (111.9 KB)

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