Video file export reported error, contact help > support

Topaz Video AI Bugs and Issues
1

Do not know what issue is but export failed and was advised to report to support with log. Please find log attached.

System: Mac Studio, M2 Max, Sonoma 14.6
Topaz Video AI 5.5.0
file being processed:
Quicktime 8192x4096 px h264
Running Artemis denoise and sharpen
Apollo AI model, with slow motion set to 8X

Would love to process this file, thanks for any help!

2

Actually, before I attach logs for support, is it secure, or can anyone download logs about my computer once I have uploaded?

3

Hi Marten,

You can reach out to our support team at help@topazlabs.com with your logs and we can look into this :slight_smile:

4

Hi there, I just restarted the program and it worked fine. I will send the logs anyways in case there is an issue.

Thanks

5

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