Video enhancer 3.5.1 is failing to create a preview for me

Video enhancer 3.5.1 is failing to create a preview for me stuck on generating a preview

Hello,
Could you send us a note at help@topazlabs.com with the full log files from the app?

To gather logs, please select Help > Logging and make sure that there is a check mark next to File Logging. Next, recreate the issue and then return to the Help menu and select > Get Logs for Support and attach the “logsForSupport” file to your reply.

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