Video Enhance AI - Crashing after windows10 update 2004

I’ve already been in contact with the support, i first though these crashes were related to me upgrading to a new version of Video Enhance but it appears to be related to my “feature update” of windows 10 from 1909 to 2004.

I cannot for the life of me render content using the Video Enhance software anymore, before the windows 2004 upgrade i could render for weeks on end without crashing, now it crashes randomly after 1-15 hours time, usually happens when i use the computer while rendering, it’s more rare to happen when i am not using the computer for anything else but it still happens.

I’ve now tried literally everything, i’ve even downclocked my nvidia 2080ti card to ridiculous slow speeds in order to test if it is the card that is suddently failing but nothing helps.

The error log reads:
2020-09-18 21:44:14.793208: E tensorflow/stream_executor/cuda/cuda_driver.cc:1032] could not synchronize on CUDA context: CUDA_ERROR_ILLEGAL_ADDRESS: an illegal memory access was encountered ::
2020-09-18 21:44:14.793214: E tensorflow/stream_executor/cuda/cuda_event.cc:29] Error polling for event status: failed to query event: CUDA_ERROR_ILLEGAL_ADDRESS: an illegal memory access was encountered
2020-09-18 21:44:14.793400: F tensorflow/core/common_runtime/gpu/gpu_event_mgr.cc:273] Unexpected Event status: 1

ANYONE have an idea how to resolve this? I’ve tried every nvidia studio driver available, i think i’ve managed to render 4 videos in a whole weeks time and failing around 25 of them having to start over, the worst one was today, 15 hours of rendering and 10 minutes left and it suddenly crashed, 15 hours of 500watts power usage just down the drain for nothing, absolute shit.

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Yep, same here since latest windows update. I cant even preview or render anything, get a pop up box saying to update graphics drivers etc. then just crashes. Windows 10 Pro. Version 20H2. Build 19042.572

Couldn’t edit last post. Update: I went into preferences and changed options form GPU to CPU, program now doesn’t crash, this maybe help for those who have issues until it can be fixed.

I was having same issue, on me it was crashing more
My error log was same as yours too.
But after i update windows to 2004 and v1.7.0 that problem has gone, just i have half vram usage now when processing.
I don’t know which one fixed my crash problem just i wanted to inform you

i see i created a thread in this forum , but now i cannot do it anymore, please fix the forum.

I am brand spankin new, trying the latest trial version, on Win 10
|Edition|Windows 10 Pro||Version|20H2|
|OS build|19042.685|
|Experience|Windows Feature Experience Pack 120.2212.551.0|

I’m running a Readeon RX 580 card, latest drivers from Radeon:
Adrenalin 2020 Edition 20.11.2 Recommended
https://www.amd.com/en/support/graphics/radeon-500-series/radeon-rx-500-series/radeon-rx-580

And basically, I can run VEAI, I can select and load a video file, and after I start the render, click Close (instead of buy), it spins up, and then my system just cold reboots. I’m actually a MacBook user who switched to a Win desktop to batch flatten 360 videos. Any suggestions from folks in this thread?

Topaz recommends version 2004 Windows 10. I’d be surprised if they haven’t been testing 20H2 for compatibility. Maybe try 2004?

How many watts is your power supply? AMD’s page says 500 watts minimum, and if your CPU is overclocked you may need more.

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those are good points. I actually have no idea what power supply I have, so I’ll have to crawl down and find out. I did get the app to not crash by switching to CPU. It’s taking about 24-ish hours to scrub through a 3 minute 1080p/30fps video, BUT I am impressed with the results so far on the preview screen. It’s not dramatic, but It’s noticeable. Facial features are clearer. text is cleaner. mid-range objects slightly out of focus, are crisper. For context, I’m scrubbing a 5k 360 video that was flattened down to 1080p, with some portions really zoomed in, which looks like 480p blown up at times. I can’t wait to see the final render. I’ll probably go back and play with settings and see if I can get it to work with my Radeon, but for now, I just need to let it crunch pixels. The final result (5hrs to go) will determine if I’m purchasing it or not.