Using Video Enhance 3.2.2 (downloaded update yesterday) on a Mac Studio Ultra (Ventura 13.4). I’m getting an issue where VE refuses to generate preview videos (the Preview button doesn’t activate anything).
Enhancement icon is locked and says I need to unlock to perform upscaling, yet under the Video section it says that Enhancement has been enabled. My account is active, and I’m logged in.
Could I take a look at the Video AI app’s log files to see exactly where the Preview process is failing?
To gather logs, please select Help > Logging and make sure that there is a check mark next to File Logging. Next, recreate the issue and then return to the Help menu and select > Get Logs for Support and attach the zip file to your reply.
