Video AI version 6.0.4 will not process 1920x1280 downsize greater than 60 minutes

Topaz Video AI Bugs and Issues
1

[If you are posting a new bug, please include the following]

  1. The bug / behavior you have encountered
  2. Your system profile
  3. Your log files (Help > Logging > Get Logs for Support)
  4. Any screenshots as necessary

Video AI version 6.0.4 will not process 1920x1280 downsize greater than 60 minutes

Tried to reduce 73 minutes of HD video to 720p, Video AI 6.0.4 will not process greater than 60 minutes?

2

Can you pull the logs and send to the support team for investigation?

help@topazlabs.com

To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.

Here is a video to help with the steps of how to collect the logs.

3

Kyle,
Log file attached!
When I select the video for processing, Topaz AI will only show the first 60 minutes, it can NOT SEE past the 60 minute mark. I am trying to process a 74 minute video from 1080p to 720p.

Thanks for your prompt attention to this matter!

Best,

Gordon

logsForSupport.zip (1.76 MB)

4

When viewing the video in the app, are you only seeing the 60 minutes in the timeline view due to it being zoomed in possibly?

I am sending the logs over to the team to review as well to see what is going on. I took a quick look and did not see any error messages or codes but I am having them do a deeper review.

5

Does not matter whether you are zoomed in or not, it does not show video past the 60 minute mark!

6

I am trying to make sure I understand completely what is going on here. The app is not exporting your video past the 60 minute mark nor is it showing it in the preview window?

Are you able to share a screenshot here of what you are seeing or send it to the support team directly? help@topazlabs.com

I have not seen a video being capped at 60 minutes nor have I been able to recreate this issue so far, hence why I am a little stumped on what is going on.

7

Kyle,
i did a screen recording of the attempt to load and process a 1920x1080 HD video. This shows NO VIDEO after the 60 minute mark. I was only able to process the last 14 minutes by cutting the video in half and then it processed to 720P. Hope this info helps!

Best,
Gordon
Nero Screen Recorder 2025-02-17 10-58-37_NSRExport.mp4

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Just requested access to the video so I can share it with the team for review.

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