Video AI unknown error

PLEASE HELP ME!!!

ffmpeg “-hide_banner” “-nostdin” “-y” “-nostats” “-i” “H:/MV AKIRA PHAN/MV AKIRA/YEU 1 NG DEMO DUONG DAY MOI DOAN SAU.mp4” “-sws_flags” “spline+accurate_rnd+full_chroma_int” “-color_trc” “2” “-colorspace” “2” “-color_primaries” “2” “-filter_complex” “tvai_up=model=prob-3:preblur=0.18:noise=0.34:details=0.69:halo=0.19:blur=0.66:compression=0.79:device=2:vram=0.8:instances=0,scale=w=3840:h=2160:flags=lanczos:threads=0” “-c:v” “h264_nvenc” “-profile:v” “high” “-preset” “medium” “-pix_fmt” “yuv420p” “-b:v” “0” “-map_metadata” “0” “-movflags” "frag_keyframe+empty_moov+delay_moov+use_metadata_tags+write_colr " “-map_metadata:s:v” “0:s:v” “-map_metadata:s:a” “0:s:a” “-c:a” “copy” “-metadata” “videoai=Enhanced using prob-3 with recover details at 69, dehalo at 19, reduce noise at 34, sharpen at 66, revert compression at 79, and anti-alias/deblur at 18. Changed resolution to 3840x2160” “H:/MV AKIRA PHAN/MV AKIRA/YEU 1 NG DEMO DUONG DAY MOI DOAN SAU 2_prob3_temp.mp4”

My system:
DxDiag.txt (121.9 KB)

Logs for support:
logsForSupport.tar.gz (154.4 KB)

Hi @viet_anh.tran, please reach out to our support team at support.topazlabs.com for this behavior – unknown errors are specific to each system, so we’ll need to converse with you over our support channel instead :slight_smile: