Video AI is still dropping the last frame when rendering ProRes files. This error has been present for six or more weeks. I am tired of reporting this fault - and tired of supplying your company with log data - as this clearly has been in vain.
Yes, I can workaround this error by adding a blank frame to clips prior to importing in Video AI. However this is hardly the point. I do not pay Topaz Labs a subscription fee to act as an unpaid, de facto staffer. Your company should have fixed this fault by now. Perhaps you would like to introduce a sliding scale subscription reimbursement fee, each time customers lose work time over your faulty software?
Looking at similar blogs on this subject I see this error has been going on for years. Topaz Labs, if you value your reputation please be more accountable, and less laissez-faire in your technical correction of app’ errors.
