Video AI is still dropping the last frame when rendering ProRes files. This error has been present for six or more weeks. I am tired of reporting this fault - and tired of supplying your company with log data - as this clearly has been in vain.
Yes, I can workaround this error by adding a blank frame to clips prior to importing in Video AI. However this is hardly the point. I do not pay Topaz Labs a subscription fee to act as an unpaid, de facto staffer. Your company should have fixed this fault by now. Perhaps you would like to introduce a sliding scale subscription reimbursement fee, each time customers lose work time over your faulty software?
Looking at similar blogs on this subject I see this error has been going on for years. Topaz Labs, if you value your reputation please be more accountable, and less laissez-faire in your technical correction of app’ errors.
This issue is being actively looked at and worked on for a resolution. The devs and engineer are working to find the root cause through all of the different versions of the app to create a patch that resolves the issue and does not lead to other issues being interjected into the app.
Thank you for following up on this, the team is aware and working on this to try and get a resolution created. I have not gotten any update this week on any headway though.
New user to Video AI (using for about 4 hours now):
I can confirm output to Prores 4444HQ is dropping the last frame.
Confirmed the entire clip is enabled for rendering (In/Out points cleared).
No frame interpolation (original frame rate: 24 FPS).
Also tried exporting a PNG image sequence: That also dropped the last frame. I confirmed (just to be sure) that the original file does in fact have the correct number of frames: It does.
Finally, I ended up rendering out the clip to be processed in Video AI with 2 frame handles, which overcame your application’s inability to render out the final frame. This. Is. A. Big. Gotcha!
And also: I tried to find the error logs (with Help ➤ Logging ➤ Logging) but your application has no idea where the logs are or even that they’re turned on.
Frustrating introduction to this app.
I saw that after the upscaled export my video file shows “30.07 fps”. Settings and Original is “30 fps”. I’m upscaling a looping animation, so a missing last frame makes it stutter a little. I worked around it by upscaling the last frame solo in Photo AI and added it to the end using AE (or any other editor software).
Yes, this is not good. Topaz Labs’ Video AI is a quality product and it comes at a corresponding price. However, quality is only one aspect to software. Reliability is also crucial. The frame dropping needs to be fixed.
Please for the love of God can you fix this, it’s been happening on and off for years. No other program does it, it’s pathetic. Are there any versions that don;t do this. I’m currently on a project with thousands of short clips,m this will be a nightmare.
Even if you just made it render every ProRes render 2 frames overlength, that would be better than cutting frames off.
As it is, cutting frames off it makes it very difficult to use in a professional workflow. Probably a lot of the people rendering to ProRes are trying use it in a professional workflow.
Came on to search regarding Image Sequences and Videos being short frames. I see some community responses saying it was fixed but then more recent user posts saying it still is not. I obviously am having this same problem.
Is there a dev or support here to definitely be able to say what we need to do to get 1:1 renders? Trying to use this for a film production and let’s just say you can’t be short ANY frames - using EXR/PNG or MOV and still can not get exact match of length of original (purely doing Upscale - no other changes). Thanks!
rufus_blackwell, you and others in this community forum echo the exasperation I have experienced over years of using Topaz Labs’ Video AI. Without doubt Topaz Labs’ customer support is generally polite and forthcoming. However, politeness does not obscure or ameliorate the frame dropping error.
Not living in the US I have little idea what protection consumers have, when presented with company product flaws. In any event my belief is Topaz Labs should be legally held to account for this error, as consumer complaint has not hastened a solution. As matters stand film post production artists the world over have had to find ways around Topaz Labs’ Video AI’s frame dropping, which not only increases our workflow time, but in instances creates edit anomalies.
Enough is enough: please leave out the corporate mea culpas, just fix this error once and for all.
I’ve been dealing with this missing frame issue for months as well. Just updated to version 6, Topaz Video AI is still exporting prores 422 files with a missing frame.
jesse schluntz,
Most people in this community forum would hope Topaz Labs would fix Video AI’s frame dropping as soon as it were possible. After all, what company would wish to attract discontented customers? Nevertheless, I continue to question why this software developer continue to sit on their hands after years of being reminded of this error.
What does an artist need to do to have Topaz Labs sit up and listen? Withdraw one’s subscription, and wait for another company to catch up with this technology? I can say Boris FX aren’t far behind.
Yeah actually this is driving me nyuts now, because I have hundreds of clips to process. What are the other alternatives, because this is now unusable.
Logging) but your application has no idea where the logs are or even that they’re turned on.
