Video AI still doesn't work properly

Topaz Video AI Bugs and Issues
1

I reported this bug already two times. Support always told me it was solved. But it still occurs again in some cases:

After finishing upscaling and resampling on a larger pro MXF file (300 GB), the result is stored correctly in the concerning folder. But together with that file there’s also a TEMP file of same size stored in that folder which still stays there after closing down Video AI and even after restarting the complete system.

Really worse: with bigger files the concerning folder then rejects opening, turns “white” and crashes. Looking inside is only possible with Ultra Search to see the content (screenshot available)…

What to do?

2

Hello, could you send us a note at help@topazlabs.com so that our team could take a closer look at this bug? Thanks!

3

That’s a real evil bug, but seems to happen only with bigger files < 300 GB or so. Hope to get it catched again until my departure into vacation next week.

Otherwise in OCT then…

  • Eroc
    (on the road)
4

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