Video AI login issue-no liscense currently available

Topaz Video AI Bugs and Issues
1

Hi, there

Here’s the error message.

image
image1692×955 106 KB

I just bought the video AI. When I opened it, I can’t login. It says no liscense currently available.

I laptop has a 4050 gpu, 16g ram. It’s a good laptop.

here’s my log files.
logsForSupport.zip (149.2 KB)

2

issues solved after cleanning the registry

3

The app was detecting a .lic file somewhere in the models folder that was registering incorrectly.

Clearing the registry should work. If it happens again email the support team at help@topazlabs.com and we can provide some other steps to help resolve the issue.