I have set the preferences to 1 process, low power and 10% of memory but it still crashes on trying to upscale a 1080p video to 4K.
I have 32Gb of memory and a 2.9GHz 6 core Intel machine and am using an eGPU AMD Radeon RX 5700 XT 8 GB.
Please help.
Please, provide more information: hardware/OS platform. Drivers versions. Etc.
According my experience most of eGPU issues related to hardware/driver support and not to software uses it.
2.9 GHz 6-core Intel Core i9
memory 32 GB 2400 MHz DDR4
Mac operating system Sonoma 14.1.1
Memory Slots:
ECC: Disabled
Upgradeable Memory: No
BANK 0/ChannelA-DIMM0:
Size: 16 GB
Type: DDR4
Speed: 2400 MHz
Status: OK
Manufacturer: SK Hynix
Part Number: H5ANAG8NAMR-UHC
Serial Number: -
BANK 2/ChannelB-DIMM0:
Size: 16 GB
Type: DDR4
Speed: 2400 MHz
Status: OK
Manufacturer: SK Hynix
Part Number: H5ANAG8NAMR-UHC
Serial Number: -
AMD Radeon RX 5700 XT:
Chipset Model: AMD Radeon RX 5700 XT
Type: External GPU
Bus: PCIe
PCIe Lane Width: x16
VRAM (Total): 8 GB
Vendor: AMD (0x1002)
Device ID: 0x731f
Revision ID: 0x00c1
ROM Revision: 113-230LNAVIXT612_8G
Automatic Graphics Switching: Supported
gMux Version: 5.0.0
Metal Support: Metal 3
GPU is Removable: Yes
Radeon Pro 560X:
Chipset Model: Radeon Pro 560X
Type: GPU
Bus: PCIe
PCIe Lane Width: x8
VRAM (Total): 4 GB
Vendor: AMD (0x1002)
Device ID: 0x67ef
Revision ID: 0x00c2
ROM Revision: 113-C980AL-075
VBIOS Version: 113-C97501U-005
EFI Driver Version: 01.A1.075
Automatic Graphics Switching: Supported
gMux Version: 5.0.0
Metal Support: Metal 3
Intel UHD Graphics 630:
Chipset Model: Intel UHD Graphics 630
Type: GPU
Bus: Built-In
VRAM (Dynamic, Max): 1536 MB
Vendor: Intel
Device ID: 0x3e9b
Revision ID: 0x0000
Automatic Graphics Switching: Supported
gMux Version: 5.0.0
Metal Support: Metal 3
It seems there is the issue repeatly reported by Mac users. Dig in reddit “eGPU” community for details.
It is importatnt to provide your eGPU type and manufacture to community for relevant replies.
Crash definitely nort related to TVAI.
Ok will do thanks.
Hi there! Did you find any solution to this? I recently got an AMD 6800XT with Chroma X eGPU for my 27" iMac, and while every other graphic software works fine, Topaz (the main reason I got this setup) is crashing on me as well! Sometimes it freezes right away or it renders for about 15 min and my computer just reboots.
I did lower the memory usage and all those options but nothing. Now thinking if it’s the software or perhaps the card needs a firmware update?
Thanks!
Google for “chroma x egpu crashing”. It is not TVAI issue. Pay attention to Reddit messages.
thanks, I did… I can see people were having issues. Unfortunately I don’t have a Windows so I can’t go into custom settings to adjust the drivers. But also, the crash only happens with Topaz not any other software.
I think I’ll just return all this setup and save for an M3 Apple later this year lol.
