Video AI crashes on close of app

App crashes on exit.
Mac OS Sequoia 15.2 (24C101)
Topaz Video AI Version 6.0.3


I have the full error dump from Mac OS but it is too large to attach here. Happy to send if if you can give me an upload link or email where I can send a 10mb file.
Judd

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Same problem here…

Max, sorry you are having it also but at least we know it is not unique to either of our computers.
Jeff

Same crash on exit.
Mac Studio w/ M1 Max
32 GB memory
Sequoia 15.2
Video AI 6.0.3 (updated today)

That’s 3 of us with the same version of Topaz Video AI and the same Mac OS. I’m sure there will be a bug fix release soon. (at least I hope there will be).

Jeff, can you send the full report to the support team so we can get it over to the devs for review?

help@topazlabs.com

Yes I will share it when I get home this afternoon

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Thanks Jeff, got them and shared with the team. There is a patch being developed that will come in the next release to resolve this issue y’all are seeing.

Thanks Kyle. Happy to be of help.

Same here.

iMac Hardware Overview:
Model Name: iMac
Model Identifier: Mac15,5
Model Number: Z19E000ZFLL/A
Chip: Apple M3
Total Number of Cores: 8 (4 performance and 4 efficiency)
Total Number of Cores GPU: 10
Total Number of Cores Neural Engine: 16
Memory: 24 GB
System Firmware Version: 11881.61.3
OS Loader Version: 11881.61.3
Mac OS: 15.3

One of the developers said a fix would be coming out to correct this. Hope it is sooner rather than later. At least this particular crash doesn’t seem to be leaving any surprises hanging out in the Mac memory.

When it happens. I Quit all my running apps and do a full shut down and boot to clear up lingering bad thingies.