Video AI crashes at 99%

If TVAI crashes at the end of processing, you are experiencing a GUI crash related to the preview that is being generated during the export.

The exported file will be saved regardless of the interface crashing.

Temporary workaround;

Open Topaz Video AI and select File (Topaz Video AI on Mac) > Preferences > Output → Export Video → Without Preview Option

Please contact our support team at with the following if the workaround does not work;

  1. Your system profile (Instructions for Mac) or (Instructions for Windows)
  2. Your log files (Help > Logging > Get Logs For Support within Video AI)