Video AI 5.4.0 does not recognize source file correct fps

Topaz Video AI Bugs and Issues
1

Is it no preblem to start process fps 59.94?
I want to convert mp4 file fps to 2 times fps accurately.

Video AI 5.4.0 does not recognize correct fps.
Previous version Video AI recognize correct fps.

Video AI 5.4.0 shows fps 30.303
TVAIfps2x60.606.jpg

Source file fps is 29.970.

ffmpeg commandline
“C:\Program Files\Topaz Labs LLC\Topaz Video AI\ffmpeg” -i “source.mkv” | more
ffmpeg29.97.jpg

Mediainfo
MediaInfo29.970.jpg

Video encode software
Videoencodesoftware29.97.jpg

sourcefilefps29.97.zip (226.1 KB)

2

Maybe try remuxing before importing into Topaz, for example with MKVToolnix. Or speed video up 23.976 to 24fps, 29.97 to 30fps and 59.94 to 60fps before using it in Topaz. Of course, this is always time-consuming, audio track must also fps converted then.

I also have some problems with TVAI fps output. Sometimes I get variable frame rate (VFR) out, just sometime…I have to watch this more closely. Something like that is annoying

3

I tested changing container at first.
I was good.
You gave me nice advice, Thank you.

I used windows batch file,

chcp 65001

cd “C:\Program Files\DVDFab\StreamFab”
c:

ffmpeg -i “e:\filepath\mkvsourcefile.mkv” -vcodec copy -acodec copy “z:\filepath\mkvsourcefile.mp4”

pause

1 Like
4

Can you reach out to our support team at help@topazlabs.com with your logs, system profile and a sample file for testing?

  1. To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your email reply.

  2. How To Obtain Your System Profile (Windows) / How To Obtain Your System Profile (Mac) and attach the file to your email reply

  3. The original input video Submit File to Dropbox

5

Thank you for your mail.
I sent sample video file to you by Dropbox.

I attached dxdiag file saved 5 kinds of character code in this email.
Please check fps.

logsForSupport.zip (16 KB)

DxDiagandScreen.zip (204 KB)

6

For me 5.4 and 5.5 are broken, wrong or variable framerate, is a no go. With 5.5 I have also short freezes for a few seconds every minute application does not react, I tryed several things reinstalled and graphic card driver updated but it didn’t help

7

Thank you for all the files. Our team is working on resolving this as soon as possible. For now, I’d recommend rolling back to 5.3.6

Video AI | 5.3.6 | Mac
Video AI | 5.3.6 | Windows

8

Yes I did, I’m on 5.3.6 now (Windows), which works good for me.

9

This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.