Video AI 5.3.2 won’t launch. Attempting to run the executable as a regular user or admin does nothing.
Uninstalled, cleared all roaming files, reboot, reinstall etc. to no effect.
System:
Ryzen 9 5950X
RTX 3080
64gb RAM
run a Dxdiag and post the saved log here.
DxDiag:
DxDiag.txt (108.8 KB)
Firstly a few things look odd with your 3080 driver install.
I suggest you use DDU to remove your current driver.
Then install the latest correct drivers. This is the Game drivers not the studio drivers as I think you do a bit of gaming.
The diagnostics section shows a few programs with memory leak errors and one program crashing called AcroServicesUpdater2_x64.
Try the driver unistall / install first and see if that works.
If not turn off any overclocking you may have on on memory or GPU.
Ross, what Menditsa shared it a good option. It seems there is an issue with the driver that needs to be resolved. If that does not resolve the issue please reach out to support team directly at help@topazlabs.com so we can get the dev and engineer looped in to help sort out what is going on.
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