Video AI 3.5.2 getting errors during processing... resulted flickering videos (worked fine in 3.5.0)

[If you are posting a new bug, please include the following]
Processing: 2023-10-05-10-35-6-Main.tzlog…
Uploading: 2023-10-04-23-50-44-Main.tzlog…
Uploading: Topaz Video AI Installer Log.txt…
Uploading: 2023-10-04-23-50-16-Main.tzlog…

  1. The bug / behavior you have encountered
    I’m getting error on each of the videos in the list of being processed, they got midway and encounters the error…

I checked the partial completed video file that resulted in errors, and I see flickering in the video, please see the attached pictures and a small gif

I retried the same video on version 3.5.0 and it completed fine, so this is a new bug in 3.5.2

  1. Your system profile
    intel i9-13900k
    2x RTX3090s
    64gb ddr5s
    and the following:

  2. Your log files (Help > Logging > Get Logs for Support)
    see attachment

  3. Any screenshots as necessary



Could you send us an email at with the full log files from the app? It looks like the attachments here did not process completely.

To gather logs, please select Help > Logging and make sure that there is a check mark next to File Logging. Next, recreate the issue and then return to the Help menu and select > Get Logs for Support and attach the “logsForSupport” file to your reply.

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