Video AI 3.5.2 getting errors during processing... resulted flickering videos (worked fine in 3.5.0)

[If you are posting a new bug, please include the following]
Processing: 2023-10-05-10-35-6-Main.tzlog…
Uploading: logsForSupport.zip…
Uploading: 2023-10-04-23-50-44-Main.tzlog…
Uploading: Topaz Video AI Installer Log.txt…
Uploading: 2023-10-04-23-50-16-Main.tzlog…

  1. The bug / behavior you have encountered
    I’m getting error on each of the videos in the list of being processed, they got midway and encounters the error…

I checked the partial completed video file that resulted in errors, and I see flickering in the video, please see the attached pictures and a small gif

I retried the same video on version 3.5.0 and it completed fine, so this is a new bug in 3.5.2

  1. Your system profile
    intel i9-13900k
    2x RTX3090s
    64gb ddr5s
    and the following:

  2. Your log files (Help > Logging > Get Logs for Support)
    see attachment

  3. Any screenshots as necessary




00004_473754475_seg2

Hello,

Could you send us an email at help@topazlabs.com with the full log files from the app? It looks like the attachments here did not process completely.

To gather logs, please select Help > Logging and make sure that there is a check mark next to File Logging. Next, recreate the issue and then return to the Help menu and select > Get Logs for Support and attach the “logsForSupport” file to your reply.

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