Video 7 AI not starting (Windows).
I double clicked the Video 7 AI icon several times: the program only starts after several (ca.10) attempts. Restarting the PC does not fix this issue.
It sounds like the original install could have been corrupted.
-Uninstall the app from the Windows System Settings>Apps
- Delete any files and folder for the main drive - C:\Program Files\Topaz Labs LLC\Topaz Video AI\
- Open the Registry Editor on your system. - Windows Key+R will open the run option and then type regedit. Click yes when it prompts.
- Navigate down to the following folders and right-click on it to delete it.
- I. Computer\HKEY_CURRENT_USER\Software\Topaz Labs LLC\ Topaz Video AIII. Computer\HKEY_LOCAL_MACHINE\Software\Topaz Labs LLC\Topaz Video AI
- Reboot your system
- Reinstall the app from a clean download using this link: Video AI v7 installer
If that does not resolve the issue, email the support team directly so we can take a deeper look. help@topazlabs.com
