Vertical images are exported in horizontal aspect cropping off top third of image

[niallj1m]

I shoot in CRAW and process through Photo AI on Windows 10. if I take a vertical shot Photo AI exports it as a horizontal file, this results in the top third of the image missing on the export.

Steps to reproduce issue:

I have tried customising image size with no effect

[john.topazlabs (John S)]

Would you mind sending in some more information to get a better understanding of the problem you are having with this particular type of image? Please send the following information:

1. The original image file.
2. The processed image.
3. A screenshot or description of the settings panel so I can see what adjustments were turned on.

You can securely submit your image(s) to my Dropbox using the link below.

Dropbox File Request

Please be sure to send me a note to let me know you sent something.

If you can take a screen recording of this behavior so I can see exactly what is happening, it will be helpful to ensure that we can replicate the workflow you are using to investigate.

Loom is a great free application for this: Loom | Free Screen & Video Recording

[niallj1m]

Thanks for the reply John
I have uploaded the original CRaw file and the output DNG file as requested.
Alterations made were 3% alignment, denoise and sharpen and file exported to preserve input format so converted to 16 bit DNG automatically

I also tried a few more files photographed vertically with the same result

Regards
Niall Bradley

[niallj1m]