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I have just bought version 4 and have tried to process 2 videos but the just stop saying there is and error
Hello,
Using multiple filters at the same time can sometimes cause out-of-memory errors or reduced performance with our AI models. I’d recommend trying the same clip again after changing the “Max Memory Usage” setting to 50% or even 20% to see if there’s an improvement in stability.
This isn’t a limitation of the total amount of memory available on the system, but a limitation of each model ‘competing’ for the same memory access during processing.
File → Preferences → Processing
Thanks
I will try this. This was my first use of teh software.
Jim
I also have this problem, but changing the max memory didn’t solve it.
Any other options?
I run it on my notebook with rtx3080
I have just purchased and installed V4 (4.0.1) and have the same problem. Just a red “Error” on view 2.
Lowering the processing memory made no difference and I tried several models.
My computer:
i7-12700H 32GB, RTX3070 Ti (Laptop) 8GB Driver 511.65 Win11 22H2
I’ve tried several files (H264, WMV, MPEG2) and all just produce the error.
Here are the specs from one of them:
Format : MPEG-4
Format profile : QuickTime
Codec ID : qt 0000.02 (qt )
Overall bit rate : 112 Mb/s
Frame rate : 25.000 FPS
Writing application : Lavf57.25.100
Video
Format : MPEG-4 Visual
Format profile : Simple@L1
Format settings, BVOP : No
Format settings, QPel : No
Format settings, GMC : No warppoints
Format settings, Matrix : Default (H.263)
Codec ID : mp4v-20
Bit rate mode : Constant
Bit rate : 110 Mb/s
Width : 3 840 pixels
Height : 2 160 pixels
Frame rate mode : Constant
Frame rate : 25.000 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Compression mode : Lossy
Bits/(Pixel*Frame) : 0.530
Writing library : Lavc57.24.102
Language : English
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Audio
Format : PCM
Format settings : Little / Signed
Codec ID : sowt
Bit rate mode : Constant
Bit rate : 1 536 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Bit depth : 16 bits
Other
ID : 3
Type : Time code
Format : QuickTime TC
Frame rate : 25.000 FPS
Time code of first frame : 01:00:00:00
Time code of last frame : 01:02:25:16
Time code, stripped : Yes
I have just updated to 4.0.2. No change. I have logs, but do not want to post them publicly.
Am I missing something, or is this forum the only way to get support? The support and contact us links just take me to a docs page.
Updated the Nvidia driver to 546.01 Studio and the issue seems to be resolved.
No, it’s not. It runs longer, but then still produces the error.
Does anyone know how I can contact support?
I just purchased the software and every export I get is static. I checked and max processing is at 100. From the requirements I should be okay I have INTEL UHD Graphics 620, 16 GB installed Ram. When I do export: Preset None, Video crop, output resolution frame rate 29.97, stabilization off, motion deblur off, slow motion none, Apollo, Duplicate frames replace, enhancement Off, H264 mp4 export. Let me know if I need to adjust anything
Thanks Jacky. The chat icon does not appear for me in Firefox. I tried Chrome and it does appear.
I’m going to install the latest version on my studio computer (Threadripper, 64GB, GTX1080ti Win10) to see if I can get it to work there before contacting support.
For Firefox, You have to Disable “Enhanced Tracking Protection”, otherwise the beacon will not be visible, because javascript is blocked.
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