Version 2.3.0 is an improvement for the worse!

Version 2.3.0 is an improvement for the worse!
When I press the slide switch for Strengh in “Removing Noise”, it hacks and the program only continues to work after more than 30 seconds in some cases. This effect also occurs with other slider switches. I did not have this problem in the previous version. Please fix this.

Prozessor: Intel(R) Core™ i7-10700 CPU @ 2.90GHz
RAM: 32,0 GB
Systemt: Windows 64-Bit-Betriebssystem, x64-basierter Prozessor, Version 23H2
Nvidia GeForce RTX 3060


I’d like to get some more information to help troubleshoot the problem you are having.

Could you send us your computer’s full system profile?

Also if you can, please try to recreate this error message in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder. You should be able to attach them directly as a response to this email.

You can securely submit your files(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.

Dropbox File Request

Hello John,
as you requested, I am sending you the requested files and hope they will help you to find the problem.
As already described, the program makes longer pauses or the sliders (I hope that’s what they are called) are already starting to work, although I have not yet set the value I want.

Best regards

Filter Plugin Log.txt (5.23 KB)

lastSessionFiles.txt (82 Bytes)

Topaz Photo AI Installer Log.txt (4.95 MB)

2024-01-26-13-36-20.tzlog (196 KB)

2024-01-26-13-41-11.tzlog (304 KB)

2024-01-26-13-55-5.tzlog (252 KB)

2024-01-26-14-40-40.tzlog (32.9 KB)

2024-01-27-12-16-0.tzlog (291 KB)

2024-01-27-12-21-4.tzlog (427 KB)

2024-01-27-12-43-49.tzlog (36.9 KB)

2024-01-28-16-43-45.tzlog (692 KB)

2024-01-28-17-20-11.tzlog (2.51 MB)

2024-01-29-12-11-29.tzlog (33 KB)

2024-01-29-12-22-12.tzlog (119 KB)

DxDiag.txt (96.4 KB)

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