Version 2.0.0 Crashes with Intel ARC 770

Topaz Photo AI Bugs and Issues
1

Any attempt to process a photo in the new version 2.0.0 Photo AI application crashes, with the following event log error:

Faulting application name: Topaz Photo AI.exe, version: 2.0.0.0, time stamp: 0x64fa2b16
Faulting module name: igdrcl64.dll, version: 23.20.101.4676, time stamp: 0x64f9f2d9
Exception code: 0xc0000005
Fault offset: 0x00000000001e6f68
Faulting process id: 0x0x1164
Faulting application start time: 0x0x1D9E376B220499A
Faulting application path: C:\Program Files\Topaz Labs LLC\Topaz Photo AI\Topaz Photo AI.exe
Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_92631f344de8baad\igdrcl64.dll
Report Id: de382761-86af-4161-b0e7-91085e6def21
Faulting package full name:
Faulting package-relative application ID:

2

Thanks for reaching out. Please open Topaz Photo AI, go to the menu bar on the top and click the Help > Open Log Folder menu option. Attach the logs to your reply so I can check the contents.

3

2023-09-18-15-28-50.tzlog (60.2 KB)

Also in the Windows Event Log:

Faulting application name: Topaz Photo AI.exe, version: 2.0.1.0, time stamp: 0x650343ea
Faulting module name: igdrcl64.dll, version: 23.20.101.4824, time stamp: 0x64fba257
Exception code: 0xc0000409
Fault offset: 0x00000000002fa791
Faulting process id: 0x0x5680
Faulting application start time: 0x0x1D9EA7F7F33E6C6
Faulting application path: C:\Program Files\Topaz Labs LLC\Topaz Photo AI\Topaz Photo AI.exe
Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_d70f42719281945b\igdrcl64.dll
Report Id: 0ec17ec1-06df-4178-90af-0650656d2a78
Faulting package full name:
Faulting package-relative application ID:

4

Thanks for sending the log. It looks like the crash happened during GPU processing.

I have a driver from Intel that should be stable and prevent this behavior. Please click here to download it and install it.

Reboot your computer, then check if it’s still crashing after doing this.