VEI 3.0.3 beta won't open

Hi All - I installed and used the 3.0.2 beta for awhile. After a crash, the window was minimized and I could never get it back to the foreground. I unstalled/reinstalled/repaired, still nothing. Every time I double click to open VEI (even tried 3.0.3) it opens to the taskbar, even multiple times if I try double clicking, but I can’t get it to the foreground.

Any ideas? Thanks!

Tried clean installs and different install directories as well as upgraded to 3.0.4. Still won’t open. Here’s the log file:

2022-09-13 20-31-48 Thread: 21172 Info Setup logging for Topaz Video AI 3.0.0-4
2022-09-13 20-31-48 Thread: 21172 Info QList(“C:/Program Files/Topaz Labs LLC/Topaz Video AI”, “qrc:/qt-project.org/imports”, “C:/Program Files/Topaz Labs LLC/Topaz Video AI/qml”)
2022-09-13 20-31-48 Thread: 21172 Info TProcess(): created
2022-09-13 20-31-48 Thread: 21172 Info TProcess(): created
2022-09-13 20-31-48 Thread: 21172 Info TProcess(): created
2022-09-13 20-31-48 Thread: 21172 Info TProcess(): created
2022-09-13 20-31-48 Thread: 21172 Info TProcess(): created
2022-09-13 20-31-48 Thread: 21172 Info TProcess(): created
2022-09-13 20-31-48 Thread: 21172 Info Fetching Machine ID: “77b289a4-bb85-452d-94c8-804abf532f0f”
2022-09-13 20-31-48 Thread: 21172 Warning qrc:/filters/TExport.qml:244: TypeError: Cannot call method ‘forEach’ of undefined
2022-09-13 20-31-48 Thread: 21172 Warning qrc:/videoplayer/TVideoCropMask.qml:25:9: TypeError: Cannot read property ‘sar’ of undefined
2022-09-13 20-31-48 Thread: 21172 Warning qrc:/videoplayer/TVideoCropMask.qml:23:9: TypeError: Cannot read property ‘sar’ of undefined
2022-09-13 20-31-48 Thread: 21172 Warning qrc:/videoplayer/TVideoCropMask.qml:244:9: TypeError: Cannot read property ‘sar’ of undefined
2022-09-13 20-31-49 Thread: 21172 Warning qrc:/TVideoOutputPane.qml:127:21: QML Connections: Implicitly defined onFoo properties in Connections are deprecated. Use this syntax instead: function onFoo() { … }
2022-09-13 20-31-49 Thread: 21172 Warning qrc:/TMainApp.qml:205:21: QML ColumnLayout: Binding loop detected for property “height”
2022-09-13 20-31-49 Thread: 21172 Warning qrc:/videoplayer/TVideoCropMask.qml:211:13: TypeError: Cannot read property ‘sar’ of undefined
2022-09-13 20-31-49 Thread: 21172 Warning qrc:/videoplayer/TVideoCropMask.qml:211:13: TypeError: Cannot read property ‘sar’ of undefined
2022-09-13 20-31-49 Thread: 21172 Warning qrc:/videoplayer/TVideoCropMask.qml:122:13: TypeError: Cannot read property ‘sar’ of undefined
2022-09-13 20-31-49 Thread: 21172 Warning qrc:/videoplayer/TVideoCropMask.qml:122:13: TypeError: Cannot read property ‘sar’ of undefined
2022-09-13 20-31-49 Thread: 21172 Warning qrc:/videoplayer/TVideoCropMask.qml:122:13: TypeError: Cannot read property ‘sar’ of undefined
2022-09-13 20-31-49 Thread: 21172 Warning qrc:/videoplayer/TVideoCropMask.qml:122:13: TypeError: Cannot read property ‘sar’ of undefined
2022-09-13 20-31-49 Thread: 21172 Info “C:/Program Files/Topaz Labs LLC/Topaz Video AI/ffmpeg” QList("-hide_banner", “-y”, “-nostdin”, “-f”, “lavfi”, “-i”, “color=color=red”, “-t”, “0.1”, “-vf”, “veai_up=device=8”, “-f”, “null”, “NUL”) false
2022-09-13 20-31-49 Thread: 21172 Info VEAI_MODEL_DIR, veaiDataFolder C:\ProgramData\Topaz Labs LLC\Topaz Video AI
2022-09-13 20-31-49 Thread: 21172 Info Sending tracking event: “Application Started”
2022-09-13 20-31-49 Thread: 21172 Info Loaded filters: [trim,deinterlace,crop,stabilize,deinterlace,enhance,slowmo,outFPS,outSize,colorspace,export]
2022-09-13 20-31-49 Thread: 21172 Warning qrc:/videoplayer/TVideoCropMask.qml:138: TypeError: Cannot read property ‘sar’ of undefined
2022-09-13 20-31-49 Thread: 21172 Warning qrc:/videoplayer/TVideoCropMask.qml:136: TypeError: Cannot read property ‘sar’ of undefined
2022-09-13 20-31-49 Thread: 21172 Warning qrc:/videoplayer/TVideoCropMask.qml:137: TypeError: Cannot read property ‘sar’ of undefined
2022-09-13 20-31-49 Thread: 21172 Warning qrc:/videoplayer/TVideoCropMask.qml:138: TypeError: Cannot read property ‘sar’ of undefined
2022-09-13 20-31-49 Thread: 21172 Warning qrc:/videoplayer/TVideoCropMask.qml:136: TypeError: Cannot read property ‘sar’ of undefined
2022-09-13 20-31-49 Thread: 21172 Warning qrc:/videoplayer/TVideoCropMask.qml:137: TypeError: Cannot read property ‘sar’ of undefined
2022-09-13 20-31-49 Thread: 21172 Warning qrc:/videoplayer/TVideoCropMask.qml:223: TypeError: Cannot read property ‘sar’ of undefined
2022-09-13 20-31-49 Thread: 21172 Warning qrc:/videoplayer/TVideoCropMask.qml:221: TypeError: Cannot read property ‘sar’ of undefined
2022-09-13 20-31-49 Thread: 21172 Warning qrc:/videoplayer/TVideoCropMask.qml:222: TypeError: Cannot read property ‘sar’ of undefined
2022-09-13 20-31-49 Thread: 21172 Warning qrc:/videoplayer/TVideoCropMask.qml:258: TypeError: Cannot read property ‘sar’ of undefined
2022-09-13 20-31-49 Thread: 21172 Warning qrc:/videoplayer/TVideoCropMask.qml:257: TypeError: Cannot read property ‘sar’ of undefined
2022-09-13 20-31-49 Thread: 21172 Warning qrc:/videoplayer/TVideoPane.qml:34: TypeError: Cannot read property ‘fps’ of undefined
2022-09-13 20-31-49 Thread: 21172 Warning qrc:/videoplayer/TVideoPane.qml:30: TypeError: Cannot read property ‘duration’ of undefined
2022-09-13 20-31-49 Thread: 21172 Warning qrc:/TVideoOutputPane.qml:74: TypeError: Cannot read property ‘sar’ of undefined
2022-09-13 20-31-49 Thread: 21172 Warning qrc:/TVideoOutputPane.qml:39: TypeError: Cannot read property ‘fps’ of undefined
2022-09-13 20-31-49 Thread: 21172 Warning qrc:/videoplayer/TVideoPane.qml:44: TypeError: Cannot read property ‘path’ of undefined
2022-09-13 20-31-49 Thread: 21172 Warning qrc:/filters/TOutFps.qml:20: TypeError: Cannot read property ‘fps’ of undefined
2022-09-13 20-31-49 Thread: 21172 Warning qrc:/videoplayer/TVideoPane.qml:31: TypeError: Cannot read property ‘resolution’ of undefined
2022-09-13 20-31-49 Thread: 21172 Warning qrc:/TMainApp.qml:536: TypeError: Cannot read property ‘fps’ of undefined
2022-09-13 20-31-49 Thread: 21172 Info Found 0 new app versions
2022-09-13 20-31-49 Thread: 21172 Info Update check response: true false
2022-09-13 20-31-49 Thread: 21172 Info getSystemInfo: “Input #0, lavfi, from ‘color=color=red’:\r\n Duration: N/A, start: 0.000000, bitrate: N/A\r\n Stream #0:0: Video: wrapped_avframe, yuv420p, 320x240 [SAR 1:1 DAR 4:3], "
2022-09-13 20-31-49 Thread: 21172 Info getSystemInfo: “25 fps, 25 tbr, 25 tbn\r\nStream mapping:\r\n Stream #0:0#0:0 (wrapped_avframe (native) → wrapped_avframe (native))\r\n”
2022-09-13 20-31-49 Thread: 21172 Info getSystemInfo: “[swscaler @ 0000025E878FB800] [swscaler @ 0000025E87950E80] No accelerated colorspace conversion found from yuv420p to bgr48le.\r\n”
2022-09-13 20-31-49 Thread: 21172 Info getSystemInfo: “[swscaler @ 0000025E878FB800] [swscaler @ 0000025E879F7000] No accelerated colorspace conversion found from yuv420p to bgr48le.\r\n”
2022-09-13 20-31-49 Thread: 21172 Info getSystemInfo: “[swscaler @ 0000025E878FB800] [swscaler @ 0000025E87A03FC0] No accelerated colorspace conversion found from yuv420p to bgr48le.\r\n[swscaler @ 0000025E878FB800] [swscaler @ 0000025E87A13D80] No accelerated colorspace conversion found from yuv420p to bgr48le.\r\n[swscaler @ 0000025E878FB800] [swscaler @ 0000025E87A24D80] No accelerated colorspace conversion found from yuv420p to bgr48le.\r\n”
2022-09-13 20-31-49 Thread: 21172 Info getSystemInfo: “[swscaler @ 0000025E878FB800] [swscaler @ 0000025E87A39AC0] No accelerated colorspace conversion found from yuv420p to bgr48le.\r\n”
2022-09-13 20-31-49 Thread: 21172 Info getSystemInfo: “[swscaler @ 0000025E878FB800] [swscaler @ 0000025E87A5BF80] No accelerated colorspace conversion found from yuv420p to bgr48le.\r\n”
2022-09-13 20-31-49 Thread: 21172 Info getSystemInfo: “[swscaler @ 0000025E878FB800] [swscaler @ 0000025E87A6ADC0] No accelerated colorspace conversion found from yuv420p to bgr48le.\r\n”
2022-09-13 20-31-49 Thread: 21172 Info getSystemInfo: “[swscaler @ 0000025E878FB800] [swscaler @ 0000025E87A78D80] No accelerated colorspace conversion found from yuv420p to bgr48le.\r\n[swscaler @ 0000025E878FB800] [swscaler @ 0000025E87A89D80] No accelerated colorspace conversion found from yuv420p to bgr48le.\r\n”
2022-09-13 20-31-49 Thread: 21172 Info getSystemInfo: “[swscaler @ 0000025E878FB800] [swscaler @ 0000025E87A9B4C0] No accelerated colorspace conversion found from yuv420p to bgr48le.\r\n”
2022-09-13 20-31-49 Thread: 21172 Info getSystemInfo: “[swscaler @ 0000025E878FB800] [swscaler @ 0000025E87AB12C0] No accelerated colorspace conversion found from yuv420p to bgr48le.\r\n”
2022-09-13 20-31-49 Thread: 21172 Info getSystemInfo: “[swscaler @ 0000025E878FB800] [swscaler @ 0000025E87AC1B00] No accelerated colorspace conversion found from yuv420p to bgr48le.\r\n[swscaler @ 0000025E878FB800] [swscaler @ 0000025E87AD2AC0] No accelerated colorspace conversion found from yuv420p to bgr48le.\r\n”
2022-09-13 20-31-49 Thread: 21172 Info getSystemInfo: “[swscaler @ 0000025E878FB800] [swscaler @ 0000025E87ADFAC0] No accelerated colorspace conversion found from yuv420p to bgr48le.\r\n[swscaler @ 0000025E878FB800] [swscaler @ 0000025E87AFA040] No accelerated colorspace conversion found from yuv420p to bgr48le.\r\n[swscaler @ 0000025E878FB800] [swscaler @ 0000025E87B13040] No accelerated colorspace conversion found from yuv420p to bgr48le.\r\n”
2022-09-13 20-31-49 Thread: 21172 Info getSystemInfo: “[swscaler @ 0000025E878FB800] [swscaler @ 0000025E87B24780] No accelerated colorspace conversion found from yuv420p to bgr48le.\r\n[swscaler @ 0000025E878FB800] [swscaler @ 0000025E87B46C40] No accelerated colorspace conversion found from yuv420p to bgr48le.\r\n”
2022-09-13 20-31-49 Thread: 21172 Info getSystemInfo: “[swscaler @ 0000025E878FB800] [swscaler @ 0000025E87B5BC40] No accelerated colorspace conversion found from yuv420p to bgr48le.\r\n[swscaler @ 0000025E878FB800] [swscaler @ 0000025E87B68C00] No accelerated colorspace conversion found from yuv420p to bgr48le.\r\n[swscaler @ 0000025E878FB800] [swscaler @ 0000025E87B8C1C0] No accelerated colorspace conversion found from yuv420p to bgr48le.\r\n”
2022-09-13 20-31-49 Thread: 21172 Info getSystemInfo: “[swscaler @ 0000025E878FB800] [swscaler @ 0000025E87B991C0] No accelerated colorspace conversion found from yuv420p to bgr48le.\r\n[swscaler @ 0000025E878FB800] [swscaler @ 0000025E87BAE1C0] No accelerated colorspace conversion found from yuv420p to bgr48le.\r\n”
2022-09-13 20-31-49 Thread: 21172 Info getSystemInfo: “[swscaler @ 0000025E878FB800] [swscaler @ 0000025E87BBB180] No accelerated colorspace conversion found from yuv420p to bgr48le.\r\n”
2022-09-13 20-31-49 Thread: 21172 Info getSystemInfo: “[Parsed_veai_up_0 @ 0000025E85264D80] Invalid value 8 for device, device should be in the following list:\r\n-2 : AUTO \r\n-1 : CPU\r\n0 : NVIDIA GeForce RTX 3080\r\n1 : ALL GPUs\r\n[Parsed_veai_up_0 @ 0000025E85264D80] Failed to configure output pad on Parsed_veai_up_0\r\n”
2022-09-13 20-31-49 Thread: 21172 Info getSystemInfo: “Error reinitializing filters!\r\nFailed to inject frame into filter network: Invalid argument\r\nError while processing the decoded data for stream #0:0\r\n”
2022-09-13 20-31-49 Thread: 21172 Info getSystemInfo: “Conversion failed!\r\n”
2022-09-13 20-31-49 Thread: 21172 Info Device Info: [{“id”:”-2",“gpu”:“intel”,“gpuString”:“AUTO “,“vram”:0},{“id”:”-1”,“gpu”:“intel”,“gpuString”:“CPU”,“vram”:0},{“id”:“0”,“gpu”:“nvidia”,“gpuString”:“NVIDIA GeForce RTX 3080”,“vram”:0},{“id”:“1”,“gpu”:“intel”,“gpuString”:“ALL GPUs”,“vram”:0}]
2022-09-13 20-31-49 Thread: 21172 Info Encoder GPU: nvidia
2022-09-13 20-31-49 Thread: 21172 Info Loading encoders file “C:/ProgramData/Topaz Labs LLC/Topaz Video AI/models/encoders.json”
2022-09-13 20-31-49 Thread: 21172 Info INFO: encoder list [{“text”:“H264 High (NVIDIA)”,“encoder”:"-c:v h264_nvenc -profile:v high -preset medium -pix_fmt yuv420p",“ext”:[“mov”,“mkv”,“mp4”],“maxBitRate”:2000,“transcode”:“aac”,“os”:“windows”,“device”:“nvidia”,“maxSize”:[4096,4096],“maxBitDepth”:8},{“text”:“H265 Main (NVIDIA)”,“encoder”:"-c:v hevc_nvenc -profile:v main -preset medium -pix_fmt yuv420p",“ext”:[“mov”,“mkv”,“mp4”],“maxBitRate”:2000,“transcode”:“aac”,“os”:“windows”,“device”:“nvidia”,“maxSize”:[8192,8192],“maxBitDepth”:12},{“text”:“H265 Main10 (NVIDIA)”,“encoder”:"-c:v hevc_nvenc -profile:v main10 -preset medium -pix_fmt yuv422p10le",“ext”:[“mov”,“mkv”,“mp4”],“maxBitRate”:2000,“transcode”:“aac”,“os”:“windows”,“device”:“nvidia”,“maxSize”:[8192,8192],“maxBitDepth”:12},{“text”:“ProRes 422 LT”,“encoder”:"-c:v prores_ks -profile:v 1 -vendor apl0 -bits_per_mb 8000 -pix_fmt yuv422p10le",“ext”:[“mov”],“transcode”:“aac”,“os”:“windows”,“maxBitDepth”:10},{“text”:“ProRes 422 HQ”,“encoder”:"-c:v prores_ks -profile:v 3 -vendor apl0 -bits_per_mb 8000 -pix_fmt yuv422p10le",“ext”:[“mov”],“transcode”:“aac”,“os”:“windows”,“maxBitDepth”:10},{“text”:“VP9 Good”,“encoder”:"-strict -2 -c:v libvpx-vp9 -pix_fmt yuv420p -row-mt 1 -deadline good",“ext”:[“mp4”,“webm”],“transcode”:“vorbis”,“maxBitRate”:2000,“maxSize”:[8192,8192],“maxBitDepth”:12},{“text”:“VP9 Best”,“encoder”:"-strict -2 -c:v libvpx-vp9 -pix_fmt yuv420p -row-mt 1 -deadline best",“ext”:[“mp4”,“webm”],“transcode”:“vorbis”,“maxBitRate”:2000,“maxSize”:[8192,8192],“maxBitDepth”:12},{“text”:“TIFF Lossless 8bit”,“encoder”:"-c:v tiff -pix_fmt rgb24 -compression_algo deflate",“ext”:[“tiff”],“isImage”:true},{“text”:“TIFF Lossless 16bit”,“encoder”:"-c:v tiff -pix_fmt rgb48le -compression_algo deflate",“ext”:[“tiff”],“isImage”:true},{“text”:“PNG 8bit”,“encoder”:"-c:v png -pix_fmt rgb24",“ext”:[“png”],“isImage”:true},{“text”:“PNG 16bit”,“encoder”:"-c:v png -pix_fmt rgb48be",“ext”:[“png”],“isImage”:true}]
2022-09-13 20-31-56 Thread: 21172 Warning qrc:/videoplayer/TVideoPane.qml:125: TypeError: Cannot read property ‘proc’ of null
2022-09-13 20-31-56 Thread: 21172 Info ~TProcess(): destroyed
2022-09-13 20-31-56 Thread: 21172 Info ~TProcess(): destroyed
2022-09-13 20-31-56 Thread: 21172 Info ~TProcess(): destroyed
2022-09-13 20-31-57 Thread: 21172 Info ~TProcess(): destroyed
2022-09-13 20-31-57 Thread: 21172 Info ~TProcess(): destroyed
2022-09-13 20-31-57 Thread: 21172 Info ~TProcess(): destroyed

1 Like

New early access version out now.

Still does it with 3.0.4 :frowning:

Uploaded a screen capture that shows double clicking to start, program goes to task bar, but no way to switch to it with left/right click, even opens the program again.

Go into the registry (regedit.exe):

Computer\HKEY_CURRENT_USER\SOFTWARE\Topaz Labs LLC\Topaz Video AI BETA

Find the keys appWin_h and appWin_w

Set them in Decimal to the desired resolution of the application.

Close regedit.

Re-run Video AI and it should be fine.

Thank you! This somewhat solves the problem for reopening the program. I use 4K display settings, but have to do something like 1280x720 in those settings in the registry in order for the window to be small enough for me to click full screen.

Unfortunately, what seems to be the problem, is that if I double click to shrink the window pane or for any reason VEI gets sent to the task bar, I can never open it back up again, it does exactly what happens in the video I recorded above. So not being able to carefully minimize VEI is a big bug :frowning: