VEAI export only show audio in premiere

Hi, i’ve been having this issue since the begining of using VEAI
After exporting a video in VEAI in ProRes, when i import it in Premiere it only show the audio

it says the file use a compression type not taken in charge, but it’s ProRes so it should work…
so the alternative is to find another program that can read it and convert it again…

Any other users have the same problem?