vadim-8659
(vadim-8659)
November 20, 2024, 7:18pm
1
To improve quality, before I apply enhancements, I convert fps of any input video to 60fps.
It worked fine before v5.5.0.
Now it converts the video to 59.94fps.
I tried the second time, that with 59,94fps, and I got 59.932fps.
I have to uninstall v5.5 and get back to v5.4 :((
What codec are you using for these conversions?
Can you send the logs to the support team for investigation? help@topazlabs.com
To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.
Here is a video to help with the steps of how to collect the logs.
hd2000
November 25, 2024, 6:56am
3
Could this be a general problem?
I have a 25 fps source. I upscale it and export it as mp4. When I open the exported mp4 in TVAI then a different frame rate is shown as Original. Sometimes 24,977 fps, sometimes 24,967, sometimes 24,962
mads.neset
(mads.neset)
November 25, 2024, 11:23am
4
Issue is general indeed. Makes the software pretty much unusable for the time being for me. Please fix asap.
system
(system)
Closed
January 24, 2025, 11:23am
5
This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.