V3.4: Color wash when using Apollo

last times just problems

This sounds like a stability issue with your computer, probably caused by overheating or maybe by overclocking!

It works perfectly with FILM and Upscalers in stable diffusion and all kinds of renderings, in free softwares. I have paid today for the new year, reinstalled completely because it was falling a lot. you should fix it.
not my fault.

Missatge de Imo via Topaz Community <noreply@topazlabs.com> del dia dj., 17 d’ag. 2023 a les 23:06:

In order to troubleshoot this, I will need your logs and your full system profile.

How To Obtain Your System Profile (Windows)

How To Obtain Your System Profile (Mac)

To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.

also now appears this error again. first I reinstalled again …it was working for some moments, crash computer and now this error.

Missatge de ida.topazlabs via Topaz Community <noreply@topazlabs.com> del dia dv., 18 d’ag. 2023 a les 0:12:

DxDiag.txt (166 KB)

We suggest updating your graphics card by using these steps:

  1. Go to the NVidia Driver Download Page.

  2. Enter in the information for your NVIDIA GeForce RTX 3080 Ti Laptop GPU

  3. In the search results, you will want to use the Studio option.

Let me know if that resolves this.

If not, I will need your logs.

Thank you
I,ve done it
apollo interpolation not working
also crashes
unable now to upcaler
a real desaster

Missatge de ida.topazlabs via Topaz Community <noreply@topazlabs.com> del dia dv., 18 d’ag. 2023 a les 22:53:

logsForSupport.tar.gz (165 KB)

Is this happening with all of your files? If you turn off Apollo does this still occur?

Can you please share this file with me?

You can securely submit your files(s) to our Dropbox using the link below. Please be sure to send me a note to let me know you sent something.

Submit File to Dropbox

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