V2.4 opens , begins to process existing photo then shuts down completely with black screen then desktop./

V 2.4 opens, begins to process existing photo (from upper right corner) then shortly shuts down completely to black screen and then the Windows desktop.
Steps to reproduce issue:

  1. Open 2.4
  2. select photo
  3. begins to process automatically
  4. screen goes black then back to Windows desktop

Topaz Photo AI [v2.4.x] on [Windows 11 Pro]
DxDiag.txt (78.4 KB)
2024-03-05-06-27-27.tzlog (69.1 KB)

Thanks for sending those in.

Let’s try updating your GPU driver will resolve the problem.

Please use the following link to update your driver: AMD Driver Update

After the update, let me know if you are still experiencing the problem.

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