V2.3.0 breaks/dumps on each image I open on Mac

Every time I open an .ARW file the program stops without any notification. How should I work with it?

I’d like to get some more information to help troubleshoot the problem you are having.

Could you send us your computer’s full system profile?

How To Obtain Your System Profile (Windows) | How To Obtain Your System Profile (Mac)

Also if you can, please try to recreate this error message in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder. You should be able to attach them directly as a response to this email.

You can securely submit your files(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.

Dropbox File Request

Dear John,
thanks for caring, and sorry for the late response, was on a business trip and away from my Mac Studio. Today, I’ve installed the new Version Topaz Photo AI 2.3.1, and I’m experiencing the same problem. So I uploaded the Log Folder and my system report to this Dropbox File Request Link.

To reproduce the error: On my Mac Studio 2022 M1 Max with 32GB and 2 TB HD on Sonoma 14.2.1, open “Topaz Photo AI” Application directly. Try to open any image file with “Browse Images” such as IMAGE.ARW and the program breaks down and closes without any message.

Kind Regards

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