[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]
Steps to reproduce issue:
- Step 1 - editing via Lightroom Classic 12.4 File → Plugin Extras → Topaz Photo AI - Edit a copy
- Step 2 - difficult to say one picture might have worked but for 2nd when changing preview size/settings it starts crashing.
2nd try (after PC was switched off):
- Photo is automatically analysed
- Enabled slider “Removing Noise” - I left it enabled
- Enable Upscale -
- Save → crash
In a different scenario I also had after changing slideer and trying to adjust the preview window witht he mouse (mouse shows hand symbol) a crash.
- Step 3 - Any subsequent actvity, even preview size change immediately crashes the app with exit code 3221225477
Topaz Photo AI [v1.4.3] on [Windows 10 Pro 22H2 19045.3208]
Logs & crash dump attached
DxDiag.txt (126.6 KB)
Logs.zip (474.0 KB)
136eb4e8-e3e9-4967-a9d4-35f5dcad04d1.zip (509.3 KB)
Thanks for sending the files. It looks like it’s crashing during processing.
Let’s try rolling back your graphics driver to a previous version and see if that changes the behavior.
Please download and run the below installer. When installing, select Custom Installation > Clean Install. Then reboot your computer after the driver installs.
Thank you Lingyu for the quick response!
I followed your instructions and installed 531.41 - WHQL using “clean install” option.
Intially I thought it helped but after loading different photos and then switching the different filters on/off and adjusting the photo preview window it crashes again.
All logs attached. A quick change to an AMD Radeon RX 6600 XT shows no issues.
I made sure no other driver is in the system using Display Driver Uninstaller via Windows Safe Mode removing all driver parts.
Any other insights? Currently AMD looks like the more easy option to live with.
Logs.zip (92.0 KB)
crashpad.zip (1.0 MB)
Please try running the Topaz Photo AI installer again. I had another look at the logs and it seems that the Raw Remove Noise model this image is running is missing. Because it’s missing, the less stable model is running instead.
Once the models download, try processing the file with the NVIDIA graphics card and let me know what happens.
Thank you Lingyu, Will try this over the next few days. Switched temporarily to AMD and no issues. But will give the Nvidia card another try. Thanks for the support!
This seems to have done the trick. No more crashes so far. Thank you very much Lingyu for your support here! Perhaps it helps others: I temporarily disabled my filrewall (Eset Internet Security 16) to ensure all models get downloaded. Maybe it was here where a problem got introduced.
That would make sense. Firewall can sometimes block the model files from downloading.
Without the correct model file, your computer was using a less stable model so the application did not work as well.
Let me know if I can help with anything else.