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- The bug / behavior you have encountered
- Your system profile
- Your log files (Help > Logging > Get Logs for Support)
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Hello, this is my first time to use Topaz Video AI.
I’m trying to upscale some 20+ year old video footage. I opted for 4K 60 FPS.
I have a top of the range brand new Macbook Pro, M2 Max chip, 64 Gb RAM and I use external storage for most of my work. My storage device is a 1Tb drive with currently some of the upscaling done, maybe halfway through, there is 522 Gb available.
I’m also trying to make 2 passes to Reduce Jittery Motions. Topaz for the second time now (this has taken in total approx 8 hours so far) gets stuck at about 14% of the second pass. The HD light is flickering but Topaz hasn’t moved anything for the last hour.
I’m new to all this high level video stuff so I have zero idea about what the problem might be, sorry.
My laptop is literally 2 months old, runs like a dream so it’s not that. I will try and upscale the same footage using different parameters to see if that changes anything, less resolution and drop down a few ProRes levels.
I’ve downloaded my log file and will upload now.
logsForSupport.tar.gz (4.0 MB)