Upscaling is not working

Upscaling is not working. The icon just spins. Tried removing upscaling from auto pilot and removing files from preferences directory. Nothing working. The image sits there with icon spinning for hours if I let it.

please write to help@topazlabs.com :slight_smile:

Please send me your system profile information so I can check if your computer hardware is up to date.

You can securely submit your files(s) to my Dropbox using the link below.

Please be sure to send me a note here to let me know you sent something.

John,

Just uploaded the system profile report as requested. Standing by to hear back from you after you review.

Thank you, Andrea

Please let me know you received info requested. Need to get Topaz up and running asap. Thanks, Andrea Tarman

Thanks for sending in that information.

Please follow the instructions below to fix this issue:

Topaz Photo AI Freezes on Importing Image (Mac)

If you are still experiencing problems after following these steps please reach out to us at the following link:

Topaz Labs | Support Page