I paid $180 for a program that does no work. Please refund my money.
No one here can give you your money back as we are all users like you. But we do get the upscaled image looking better than the original.
You will need to raise a support request at the main website.
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@winisterling Please submit a support ticket at support.topazlabs.com using the beacon at the bottom right corner of the page. We’ll be able to help troubleshoot with your specific computer and image.
Thanks!
