[If you are posting a new bug, please include the following]
Hangs will all videos when clicking export as.
Windows 11
Can’t get the logs because the program hangs and needs to close.
All was working before upgrading to most recent.
I also tried the following troubleshooting steps…
Ugrading NVIDIA drivers,
removing and doing a complete new install.
Is there any way to go back to a prior version, I have work to get done : )
+1 I get the same on this version
Same problem since the last update. (Win 10 here)
Really frustrating as I have something to give to my client today.
Edit : problem solved by doing this > change the export default folder (in preference) in a local directory (it was previously on a server).
All of the older installer files are listed here on the Video AI releases - community page
You should be able to get the logs from outside of the app by navigating to their file location.
C:\Users\Owner\AppData\Roaming\Topaz Labs LLC\Topaz Video AI\logs
5.1.4 doesn’t have this issue. It appears to be indeed an issue with writing to network/SMB drives, and is reproduceable on 5.2.0 and 5.2.1.
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