Hi! So I upgraded to 3.3.1 and was ready to upscale a lot of old content. I imported the files, but “Presets” remains gray, the time index slider in the middle isn’t segmented (showing 00:00:00:00 for start and end times), and the zoom is stuck at ‘nan’ percent.
The files play back in every video editor without issue.
I even tried pulling in older files, using the same encoding methods, which I knew worked in Topaz - they also come up with the same blank results.
I rebooted and tried again - same goofy results.
I tried the AC1 codec as well for the files - those too came up in the same blank way.
Topaz is acting as if the imported files don’t exist.
So glad I finished my previous project before upgrading, assuming 3.3.1 is the cause (correlation vs causation prevailing, of course. )
What could be going on?
logsForSupport.tar.gz (21.4 KB)
Just looked up the log file - hoping that helps!
I did see this post:
V3.3.1 is not working at all for me - Topaz Video AI / Bugs and Issues - Topaz Community (topazlabs.com)
But I am unable to modify, change or reset the preset to “NONE”. Everything’s still grayed out.
Okay, I found it - took me a moment to find the “default preset” parameter in settings. Changed that to one of the Topaz originals, closed the app, re-opened, loaded my files, saw everything light up like me after half an ounce of Drambuie… all is well again!
Sorry to have pestered
So can we not use our modified presets as default anymore? This fixed it, but now I’m having to manually select the preset I want to use instead of using default each time I import a video.
After doing a batch and restarting, my custom preset came up by default and with no issue.
I think this is just a post-upgrade (to 3.3.1) bug and the workaround is to reset to a built-in Topaz default in Preferences, close, restart, import a file, then reapply one’s custom preset.
I was admittedly spazzing when I encountered the bug. Not that it takes much, but one of these weeks I will stop drinking coffee…
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