Updating Issues

Hi! Every time I try to do an update of Photo AI I get an error message saying: “Internet Connectivity error. Verify connectivity before retrying installation.”
I then retry at once and then it usually works. This time I had to retry 5 times, before the update ran through.
I am on a fibre-connection (512MBit). There is NO connectivity-issues of the sort.

@bjorn.birkehammar Thanks for reaching out.

Please disable antivirus, firewall, VPN, or proxy that may be on your computer. These are known to block the installer from downloading the model files.

Then rerun the installer. You can download a new installer from the downloads page directly. https://topazlabs.com/downloads/