Error when launching Photo AI through photoshop
Open a DNG and JPG through photoshop, received the error. Worked in the past.
Worked fine prior to updating. Errors begin right after update.
Attempted to repair and new installation and the error still occurs on .DNG files and JPG files.
2023-12-09-11-27-45.tzlog (85.1 KB)
lastSessionFiles.txt (23 Bytes)
Filter Plugin Log.txt (3.6 KB)
Topaz Photo AI 2.1.4 Windows 11
I was originally running 2.1.2 when I received notification of two updates. I updated and received the above error.
It appears the problem started in 2.1.3.
I uninstalled 2.1.4 and deleted any directories locally for PAI.
I installed 2.1.3 and received the same error. Uninstalled, deleted directories and installed 2.1.2.
It appears to be running again without error.
After each uninstall I deleted directories and restarted the PC.
So I had to put in a ticket to get a response. Here is the feedback, sounds like it’s a known problem.
I rolled back to 2.1.2 and the software runs correctly.
We are working on fixing this DLL issue in an upcoming update. We are going to sign all the DLLs in our application to prevent them from getting corrupted which seems to be causing this issue.
For now, we can try rolling back to v2.0.5 and see if that fixes the behavior.
Let me know if that runs properly and in the meantime if you have any other questions feel free to reach out to me here.
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