[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]
Steps to reproduce issue:
- Step 1
- Step 2
- Step 3
Topaz Photo AI [v1.2.3] on [Windows]
I’d like to get some more information to help troubleshoot the problem you are having.
Could you send us your computer’s full system profile?
Also if you can, please try to recreate this bug in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder. You should be able to attach them directly as a response to this thread.
If you would prefer you can securely submit your files(s) to my Dropbox using the link below. Make sure to send me a note to let me know you sent something. 
Thanks John. Could you send me a link to reinstall the Previous version to 3.2.1. It was working fine on my windows based PC. James
You can find all previous installers at the following link if you ever would like to revert:
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