Update 2.3.1 locks up on autopilot, just keeps trying to load

[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]

Steps to reproduce issue:

  1. Step 1
  2. Step 2
  3. Step 3

Topaz Photo AI [v1.x.x] on [Win
dows/Mac]

I have been having the same problem. I tried reinstalling the software but still has the same problem. Locks up on autopilot and must close the program. Just an infinite loop with no end. My Topaz Photo no longer works :frowning:

@grafxfactory @lyle.malanchuk

I’d like to get some more information to help troubleshoot the problem you are having.

Could you send us your computer’s full system profile?

Also if you can, please try to recreate this error message in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder. You should be able to attach them directly as a response to this email.

You can securely submit your files(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.

Dropbox File Request

If you would like please reach out to us at the following link:

Topaz Labs | Support Page

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