"Unkown error" on the various settings I try

I can only upscale videos, but not all of them. I get Unknown error despite of settings. One video I managed to enchance, while the rest I can’t. One video I could upscale, but the rest I can’t.

Model Name: MacBook Air
Model Identifier: MacBookAir10,1
Chip: Apple M1
Total Number of Cores: 8 (4 performance and 4 efficiency)
Memory: 8 GB
logsForSupport.tar.gz (133.8 KB)

I’ve tried to rename file and checked if Topaz is allowed to saved files, but obviously if it managed to save two files those things are not an issue.

Please make a full uninstall maybe via the AppCleaner tool and then re-install Video AI. Maybe that helps. :slight_smile:

Hey there!

Unfortunately, this particular computer does not meet the RAM requirement to operate this software. Because there is not enough graphics memory capable to run the program, the behavior you are experiencing is expected as a result. We cannot guarantee full functionality on this machine.

For full functionality, you’d need to use a different computer that meets our System Requirements in order to run this program successfully. You can download the product on as many computers as you need, and your product license will allow you to be logged into two at a time without any licensing issues.

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