Unknown export error after upgrading to Z790 with i9-13900K

Topaz Video AI Bugs and Issues
1

Since I replaced my Asus Z370 Mainboard with i9-9900K by Z790 with i9-13900K, export process in Video AI (now v3.2.0) immediately stops with processing error (unknown error). Log files are attached to this post.

Brief system description: Asus Prime Z790, i9-13900, 32GB DDR4 RAM 3200 GSkill (kept from previous MB), RTX4070TI (kept from previous Mainboard), Samsung SSD 990pro 1TB (accidently MBR, migrated from previous 960pro 512GB), Windows 10 Pro 22H2, latest nvidia studio driver v531.41.

logsForSupport.tar.gz (11.4 KB)
DxDiag.txt (100.8 KB)

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The error in your logs indicates you are trying to write the output to a non existent location:

W:\mpeg\Neuer Ordner/2023-04-07 Polarlicht Ramberg 2_thm2_apo8_prob3_temp.mp4: No such file or directory

When the application starts, the logs show what drives are available:

2023-04-07 14-11-19.585 Thread: 18076 Info STORAGE: QStorageInfo("C:/"
2023-04-07 14-11-19.585 Thread: 18076 Info STORAGE: QStorageInfo("E:/"
2023-04-07 14-11-19.585 Thread: 18076 Info STORAGE: QStorageInfo("F:/"
2023-04-07 14-11-19.585 Thread: 18076 Info STORAGE: QStorageInfo("G:/"
2023-04-07 14-11-19.585 Thread: 18076 Info STORAGE: QStorageInfo("H:/"
2023-04-07 14-11-19.585 Thread: 18076 Info STORAGE: QStorageInfo("I:/"

I don’t see any W drive listed. Set the output folder to something else and try again.

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3

Thanks David, issue solved!

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