Unknown error and processing error

Topaz Video AI Bugs and Issues
1

Anytime I try and use this software (Newest version) it crashes

  1. Model loads and then I get “Unknown error”
  2. Windows 10, AMD3000 series, 3060 ti and 1060. 32 gb ram (updated gfx drivers)

Logs attached.
logsForSupport.tar.gz (65.6 KB)

2

Hey @matt.unsworth, this may be a scenario best handled if you reach out to our support team directly using the beacon on support.topazlabs.com – this sounds like the behavior is unique to this system, so please include your full system profile as well just in case;

How To Obtain Your System Profile (Windows)

One of our Video AI specialists is out sick right now, but our other specialist will get back to you as soon as he can :slight_smile:

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