Unable to View video playback on rtx 2060

[jaideepsainarayan]

Hi,

From last 2 updates i am observing black screen during playback time, my nvidia drivers were upto date but
logsForSupport.zip (319.8 KB)
still I am unable to view video and audio on preview window. Attaching logs for your reference.

System info:

GPU: NVIDIA RTX 2060

What is the use though i spent the money and unable to view the video ??

[kyle.topazlabs]

Some users have reported that uninstalling the app, then downloading and reinstalling the latest driver (just the driver, not the full GeForce Experience) for their GPU and then reinstalling the app has helped to resolve this situation.

[john.cavala]

I have the same problem and have reported it twice. Nothing has fixed this since the change to the MPV player. The problem only shows when the source is a sequence of still images for me. When I use an AVI file as the source, it works fine. I have updated NVIDIA driver, done the suggested fixes and none resolve the problem for me.

[jaideepsainarayan]

Hi, I tried the steps mentioned above but issue still persist.

even @john.cavala is facing same issue. Please look into this issue ASAP

Thanks,
Jai

[jaideepsainarayan]

The issue still persists with the latest update. Today is the last day for my Topaz account renewal, and I’m happy to say goodbye to this software.

Thank you, but I’ve waited more than 4-5 months hoping you would fix this issue. At this point, I feel there’s no point in upgrading to the latest version.

Please close this thread.

Goodbye,
Jaideep