Unable to upscale any video after latest update

[If you are posting a new bug, please include the following]

  1. Videos do not upscale, quickly went to 100%
  2. Normal Machine

logsForSupport.zip (101.7 KB)
Your log files (Help > Logging > Get Logs for Support)
4. Any screenshots as necessary

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Hello and thanks for the log files.

We’ve seen a few reports like this one where users saw processing issues after updating to 3.5.2. It seems that some users will need to follow these steps to reset and reinstall version 3.5.4 of Video AI:

How to Clear Your Topaz Labs Registry Entries (Windows)

After this installation, future in-app updates should work as expected.

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