Unable to remove previous version

Topaz Photo AI Bugs and Issues
1

Capture

Steps to reproduce issue:

Trying to update to the latest and greatest and get the attached error. Seems the old version 1.2.4 msi can’t be found to remove the prior version first

Topaz Photo AI [v1.x.x] on [Windows/Mac]

3

This is an error that occurs when the installer for the current version is missing so the current version cannot be uninstalled. Please follow the below instructions to fix this:

  1. Download the v1.2.4 installer by clicking this link.
  2. Run the latest installation.
  3. When you see the popup, click Browse and select the installer from your Downloads folder.
  4. Finish the installation.

Let me know if you have any issues when doing this.

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