Unable to perform any other work white Topaz is processing

Topaz Video Bugs and Issues
1

TopazVideo 1.0.4 is the last version that I can have processing videos on my workstation while I perform other tasks. The update after that would freeze my system, requiring a hard reboot (pull the plug). 1.2.0 is showing the same signs and I’m going to roll back since I need to use my system.

OS Name Microsoft Windows 11 Pro
Version 10.0.26200 Build 26200
System Manufacturer ASUS
System Model System Product Name
System Type x64-based PC
System SKU SKU
Processor AMD Ryzen 9 9950X 16-Core Processor, 4300 Mhz, 16 Core(s), 32 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 1203, 3/4/2025
SMBIOS Version 3.6
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer ASUSTeK COMPUTER INC.
BaseBoard Product ProArt X870E-CREATOR WIFI
BaseBoard Version Rev 1.xx
Hardware Abstraction Layer Version = “10.0.26100.1”
Installed Physical Memory (RAM) 64.0 GB
Total Physical Memory 63.6 GB
Available Physical Memory 42.5 GB
Total Virtual Memory 67.6 GB
Available Virtual Memory 40.6 GB
Page File Space 4.00 GB
Page File C:\pagefile.sys
Name NVIDIA GeForce RTX 5090
PNP Device ID PCI\VEN_10DE&DEV_2B85&SUBSYS_89E31043&REV_A1\D31D4DD9CE2DB04800
Adapter Type NVIDIA GeForce RTX 5090, NVIDIA compatible
Adapter Description NVIDIA GeForce RTX 5090
Adapter RAM (1,048,576) bytes
Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4646b47d9477048e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4646b47d9477048e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4646b47d9477048e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4646b47d9477048e\nvldumdx.dll
Driver Version 32.0.15.9159

2

When running the Video app it will take a lot of resources depending on the source video specs, the model or models being used and the output specs. Generally, I dont recommend to users to try and run other tasks on a system when exporting but completely understand that is not always feasible.

Can you send the logs in for review of what is going on? We have seen some issues with AMD CPU’s that have XMP and overclocking enabled that can cause performance issues when running the app and we are investigating further.

help@topazlabs.com is where you can send the logs if you do not wish to share them here.

To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.

3

set “Max VRAM used = x%”, not 100%, so it free 1.5 to 2 GB for WDM
EOS

4

logsForSupport.zip (34.7 MB)

5

The logs are showing the videos are processing as expected, but you are running back-to-back long movies, some with heavier models like Nyx. So these will take a lot of resources to process and time. Setting a max memory value below 100% can force the system to leave some memory resources available for other tasks if you need to use the system for other things.

Let me have the devs look into the logs you shared as there are a few error codes from some processes that they can look into.

6

This is my usual workload that has been running fine until the recent updates.

I fall into the use case of “AMD CPU’s that have XMP and overclocking enabled that can cause performance issues when running the app and we are investigating further.”

7

@DCPhotog,

Overclocking is not generally a good idea!

It improves sightly the performances but it brings instability and it reduces life expectancy of your CPU.

The gamers advising to overclock are changing their computer oftenly.

They do not care of the consequences.

It is better to have the right CPU + RAM + GPU + VRAM combination for what you are computing.

Best regard, Vincent.

8

Overclocking settings for extended TVAI sessions are generally very different from those used for gaming or general workloads.

Improving RAM latency and peak all-core boost can noticeably increase processing speed, depending on the model used.

Focus primarily on achieving FCLK = 1866 and tuning PBO / Curve Optimizer down to -30 where possible.

Keep an eye on I/O voltage for long sessions and make sure your BIOS does not override it above 1.25 V.

For CCD0 and CCD1, it is generally best to leave voltage control on auto, or at least set thermal throttling around 85 °C.

Always configure your VRAM usage so that at least 2 GB remain available for dwm.exe; otherwise you may encounter severe UI freezes in Windows.

Forget XMP settings, thay are often too loose. Look at exact chips you have (Thaiphoon Burner) and ask AI for accurate timings, and set them all to manual.
If you have high end DDR5, you can go up to 1.45V 24/7 with good cooling.
As usual, tCL, tRCD, tRP, tRAS and tRFC are game changers.

You can also optimize ffmpeg.exe with Process Lasso. Running ffmpeg.exe on physical cores only allows the CPU to boost higher than when both physical and logical cores are used.

A proper overclock absolutely does not reduce CPU life expectancy.
What you should monitor instead is the I/O die voltage, which is the real weakness of the Ryzen architecture.

9

As I said, I have had no issues up to and including version 1.04. Up to and including 1.2.1 end up freezing and crashing my workstation. I have tried lowering the Max Memory % used, no improvement.

Regarding the overclocking, my video card shipped OCd and my motherboard and RAM are done with BIOS options. Again, there have been no issues until the 1.1.0 update.

12

Hello again,

This is a follow-up for Unable to perform any other work white Topaz is processing that has not been resolved.

I primarily use Topaz Video (formerly Topaz Video AI, formerly Video Enhance AI) to reduce noise and compression artifacts for my personal media collection. Analog, DVD, and even Blu-ray media have visual artifacts that are distracting compared to contemporary media. This is for my personal use. I used to work in analog media and prefer to not see the artifacts of those eras.

Up to an including Topaz Video 1.0.4 have performed well on my previous and current system. Every version after has caused my current system to become unstable.

Same hardware, same BIOS, same BIOS settings, same OS, same drivers, same day, same hour, etc.

On 2026-05-13 I recorded my use of 1.0.4 versus 1.5.0.

Topaz Video 1.0.4

This illustrates how well Topaz Video 1.0.4 runs without affecting my system’s stability. I can run Topaz Video, Handbrake, Chrome, watch YouTube videos, use Adobe Photoshop, Illustrator, etc. Every version since that I have attempted to use has made my system unstable, freezing and crashing it. Watch version 1.5.0 bring my system to its knees, https://youtu.be/2zF5aAugJWI.

Topaz Video 1.5.0

This illustrates how Topaz Video 1.5.0 causes my system to stutter and become unstable while running. This is not an issue with Topaz Video 1.0.4 or any other earlier versions. This is on a system fully updated with BIOS, OS, and driver updates as of 2026-05-13 compared to the exact same system configuration running Topaz Video 1.0.4, https://youtu.be/Um_cQAlgKmY. The cursor stutter and attempting to change the column sort in Task Manager’s Processes section immediately illustrates how all versions since 1.0.4 introduce system instabilities.

If Topaz Video’s hardware requirements have changed, please point me to such documentation and explain why older versions run better than newer versions. As all suggestions in the previous thread did not resolve the issue, please do not repeat the same suggestions.

I look forward to engaging with those that have successfully reproduced the issue and found a resolution.