Unable to perform any other work white Topaz is processing

Topaz Video Bugs and Issues
1

TopazVideo 1.0.4 is the last version that I can have processing videos on my workstation while I perform other tasks. The update after that would freeze my system, requiring a hard reboot (pull the plug). 1.2.0 is showing the same signs and I’m going to roll back since I need to use my system.

OS Name Microsoft Windows 11 Pro
Version 10.0.26200 Build 26200
System Manufacturer ASUS
System Model System Product Name
System Type x64-based PC
System SKU SKU
Processor AMD Ryzen 9 9950X 16-Core Processor, 4300 Mhz, 16 Core(s), 32 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 1203, 3/4/2025
SMBIOS Version 3.6
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer ASUSTeK COMPUTER INC.
BaseBoard Product ProArt X870E-CREATOR WIFI
BaseBoard Version Rev 1.xx
Hardware Abstraction Layer Version = “10.0.26100.1”
Installed Physical Memory (RAM) 64.0 GB
Total Physical Memory 63.6 GB
Available Physical Memory 42.5 GB
Total Virtual Memory 67.6 GB
Available Virtual Memory 40.6 GB
Page File Space 4.00 GB
Page File C:\pagefile.sys
Name NVIDIA GeForce RTX 5090
PNP Device ID PCI\VEN_10DE&DEV_2B85&SUBSYS_89E31043&REV_A1\D31D4DD9CE2DB04800
Adapter Type NVIDIA GeForce RTX 5090, NVIDIA compatible
Adapter Description NVIDIA GeForce RTX 5090
Adapter RAM (1,048,576) bytes
Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4646b47d9477048e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4646b47d9477048e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4646b47d9477048e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4646b47d9477048e\nvldumdx.dll
Driver Version 32.0.15.9159

2

When running the Video app it will take a lot of resources depending on the source video specs, the model or models being used and the output specs. Generally, I dont recommend to users to try and run other tasks on a system when exporting but completely understand that is not always feasible.

Can you send the logs in for review of what is going on? We have seen some issues with AMD CPU’s that have XMP and overclocking enabled that can cause performance issues when running the app and we are investigating further.

help@topazlabs.com is where you can send the logs if you do not wish to share them here.

To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.

3

set “Max VRAM used = x%”, not 100%, so it free 1.5 to 2 GB for WDM
EOS

4

logsForSupport.zip (34.7 MB)

5

The logs are showing the videos are processing as expected, but you are running back-to-back long movies, some with heavier models like Nyx. So these will take a lot of resources to process and time. Setting a max memory value below 100% can force the system to leave some memory resources available for other tasks if you need to use the system for other things.

Let me have the devs look into the logs you shared as there are a few error codes from some processes that they can look into.